Have questions? We’ve got answers! Below are some of the most commonly asked questions about our frames, orders, and services. If you don’t find what you’re looking for, feel free to contact us!
Ordering & Customization
1️⃣ What types of frames do you offer?
We offer a wide range of frames, including premium luxury, modern minimalist, classic wooden, floating, and custom frames.
2️⃣ Can I order a custom-sized frame?
Absolutely! We provide custom framing options to fit your exact needs. Just enter the required dimensions while placing your order.
3️⃣ Do you offer bulk orders for businesses or galleries?
Yes, we offer bulk orders at special pricing. Contact us for more details.
4️⃣ Do you provide frames with glass or acrylic?
Yes! You can choose between glass and shatterproof acrylic depending on your preference.
Shipping & Delivery
5️⃣ Do you provide home delivery?
Yes! We deliver anywhere in India, right to your doorstep.
6️⃣ How long does shipping take?
Standard delivery takes 5-7 days, while express delivery options are available for faster service.
7️⃣ Do you offer instant delivery?
In some locations, we do offer instant or same-day delivery. Contact us to check availability.
8️⃣ How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS.
Payments & Returns
9️⃣ What payment methods do you accept?
We accept all major debit/credit cards, UPI, Paytm, Google Pay, and bank transfers.
🔟 What if my frame arrives damaged?
If your frame arrives damaged, please contact us within 24 hours with images, and we’ll arrange a replacement.
1️⃣1️⃣ Do you offer returns or exchanges?
Yes, we accept returns within 7 days if the frame is unused and in its original packaging. Custom frames are non-returnable.
1️⃣2️⃣ Is cash on delivery (COD) available?
Currently, we do not offer COD. However, we have secure online payment options.
Other Queries
1️⃣3️⃣ Do you provide framing services for artwork or photographs?
Yes! You can send us your artwork, and we will frame it for you.
1️⃣4️⃣ What materials are used in your frames?
We use high-quality wood, metal, and premium synthetic materials to ensure durability.
1️⃣5️⃣ How do I clean and maintain my frame?
Use a soft cloth to clean the frame. For glass frames, use a mild glass cleaner.